FAQS

CANCELLATION POLICY

Cancel for free up to 48 hours ahead of your appointment, otherwise you will be charged 30% of the service price for late cancellation or 50% for not showing up.

To keep your appointment you must confirm your appointment.

Please follow steps applicable to you to confirm by either:
a) Entering in your card details via secure link that has been sent to you, no less than 48 hours prior to your appointment time. OR if you have already previously completed this one-time step;
b) Click the ‘Confirm Appointment’ button in your appointment confirmation email.

Failure to do so 48 hours prior to appointment time will result in an automatic cancellation.

GENERAL

PLEASE CALL OUR STUDIO ON 9379 4236 TO CHAT WITH ONE OF OUR STYLISTS TO BOOK AN APPOINTMENT.

WE ARE NOT ABLE TO TAKE BOOKINGS THROUGH INSTAGRAM DMS (DIRECT MESSAGES), PLEASE CALL THE STUDIO ON 9379 4236 IF YOU HAVE SENT US A DM.

YES THER IS AMPLE FREE PARKING AVAILABLE ON NAPIER AND LLOYD STREETS.

WE RECOMMEND USING SALON GRADE PRODUCTS, YOU CAN PURCHASE YOUR AT HOME PRODUCTS IN THE SALON OR VIA THIS LINK

YES, WE WOULD LOVE TO BE PART OF YOUR WEDDING, PLEASE CALL US TO ARRANGE A CONSULTATION.

Please phone or visit the salon to purchase a gift card.

ONLINE ORDERS

ORDER YOUR HAIRCARE FROM OZDARE USING THIS LINK SHOP NOW

ORDERS ARE USUALLY SHIPPED WITHIN 24 HOURS, PLEASE REFER TO THE OZDARE SITE FOR MORE INFORMATION.

STANDARD POST IS $7.95 AND EXPRESS POST IS $11.95

OZDARE IS AN INDEPENDANT BUSINESS AND THEREFORE WE CANNOT FACILITATE CLICK AND COLLECT, HOWEVER YOU CAN STILL PURCHASE DIRECTLY FROM THE STUDIO.